Returns & Refund Policy
Refunds & Returns
Simple & Clear.
We want you to feel confident when ordering from Alfa Cutlery. Here's everything you need to know if you need to return an order or if something isn't right.
Your 14-day return period starts from the day you receive your order.
What do you need help with?
Find the option that best matches your situation.
I want to return my item
If your item is eligible, contact us within 14 days of receiving your order. The item should be unused and in its original condition.
My item is faulty or damaged
Contact us with your order number and photographs of the issue. We'll review the situation and help find the appropriate solution.
My item was custom-made
Custom and made-to-order products can have different return conditions. Please contact us before sending anything back.
Returning an item is simple
You don't need to work out the process yourself. Just follow these three steps.
Contact us
Tell us your order number and explain why you would like to return the item.
Get instructions
We'll review your request and provide the appropriate return instructions.
We sort it out
Once the return is received and checked, we'll arrange the appropriate resolution.
Is my item eligible?
For a standard change-of-mind return, please check the following.
âś“ Your return should be
- Requested within 14 days of delivery
- Unused
- In original condition
- In original packaging where applicable
- Returned with included accessories and components
âš Please be aware
- Modified products may not qualify
- Sharpened or altered products may not qualify
- Damaged products may not qualify for change-of-mind returns
- Custom products may have different conditions
- Please contact us before sending anything back
Made-to-order & custom products
Alfa Cutlery products are made to order. Production may therefore begin specifically for your purchase. Because of this, made-to-order and custom products may not be eligible for a change-of-mind return, except where applicable law requires otherwise. This does not affect your rights if an item is faulty, damaged or incorrect.
Something isn't right?
If your order arrives faulty, damaged or incorrect, please contact us so we can help.
📸 What should I send?
- Your order number
- A short description of the problem
- Clear photographs of the product
- Photographs of the packaging if relevant
What happens next?
We'll review the information you provide and determine the appropriate solution. Depending on the circumstances, this may include a repair, replacement, refund or another appropriate remedy.
How refunds work
We keep the refund process as straightforward as possible.
Return received
Your approved return arrives with us.
Product checked
We inspect the product and its condition.
Refund arranged
If approved, the refund is normally sent to the original payment method.
Return postage
For an accepted change-of-mind return, the customer may be responsible for the cost of returning the item.
Faulty or incorrect items
If your item is faulty, damaged or incorrect, please contact us before returning it so we can determine the appropriate return arrangements.
Want an exchange?
Exchanges may be available depending on the product and availability. Because Alfa Cutlery products are made to order, replacement products may require a new production period. Contact us before returning your item and we'll explain the options.
Frequently asked questions
Tap a question to see the answer.
Need help with your order?
Don't worry. Send us your order number and tell us what happened. We'll help you understand the next step.
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