Once your order has completed production and has been dispatched, standard shipping takes approximately 7–10 business days.

Customers should generally allow approximately 14–22 business days from placing the order to delivery.

Delivery estimates are guidelines and are not guaranteed delivery dates.

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, weight and available shipping service.

Delays can occasionally occur due to circumstances outside our control.

• Courier or postal service delays
• Customs processing
• Severe weather
• Public holidays
• High-volume periods
• Incorrect delivery information
• Import or border restrictions

Where tracking is available, tracking information will be provided once your order has been dispatched.

Tracking information may take some time to update after the parcel has been handed to the shipping provider.

International shipping may be available for selected products and destinations.

Customers are responsible for ensuring that products ordered are legal to purchase, receive and possess in their country or jurisdiction.

Customs duties, import taxes and other destination-country charges are the responsibility of the customer unless otherwise stated at checkout.

Certain products sold by Alfa Cutlery may be subject to age restrictions and other legal requirements.

Customers are responsible for complying with all applicable laws and regulations in their country, region and local jurisdiction.

We reserve the right to refuse or cancel an order where we reasonably believe that the order cannot be legally fulfilled.

Customers are responsible for providing an accurate and complete delivery address when placing an order.

If an incorrect or incomplete address results in a failed delivery or returned parcel, additional shipping charges may apply for re-delivery.

If you are unavailable when delivery is attempted, the shipping provider may leave instructions for collection or arrange another delivery attempt.

Additional shipping charges may apply if an order needs to be re-shipped after being returned to us.

Please inspect your package and products promptly after delivery.

If your order arrives damaged, contact us as soon as possible and retain the original packaging. Photographs of the package and damaged product may be requested.

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the shipment.

For tracked shipments, we may need to contact the shipping provider to determine the status of the parcel.

Larger orders, multiple-product orders and certain custom orders may require additional production time beyond our standard 7–12 business day processing period.

If additional time is required, we will make reasonable efforts to inform you of the expected timeframe.