Refund and Returns Policy
Customer-friendly returns
Refunds & returns.
Simple and clear.
We want you to feel confident ordering from Alfa Cutlery. Use this page if you need to return an order or something is not right.
Start here
What do you
need help with?
Return
I want to return my item
If it is eligible, contact us within 14 days of receiving it. The item should be unused and in original condition.
Help
My item is faulty or damaged
Send your order number and photographs. We will review the issue and the right next step.
Important
My item was custom-made
Made-to-order pieces can have different return rules. Contact us before sending anything back.
Easy process
Returning an item
in three steps.
Contact us
Give your order number and why you want to return the item.
Get instructions
We review the request and send the return instructions that apply.
We sort it out
After the return is received and checked, we arrange the resolution.
Before returning
Is my item
eligible?
A standard change-of-mind return should be
- Requested within 14 days of delivery
- Unused
- In original condition
- In original packaging where applicable
- Returned with included accessories and components
Please be aware
- Modified products may not qualify
- Sharpened or altered products may not qualify
- Damaged products may not qualify for change-of-mind returns
- Custom products may have different conditions
- Contact us before sending anything back
Made-to-order and custom products
Alfa Cutlery pieces are made to order, often specifically for your purchase. Change-of-mind returns may not apply to custom or made-to-order items, except where the law says otherwise. This does not affect your rights if an item is faulty, damaged or incorrect.
We'll help
Something
isn’t right?
If the order arrives faulty, damaged or incorrect, contact us so we can help.
What to send
- Your order number
- A short description of the problem
- Clear photographs of the product
- Photographs of the packaging if relevant
What happens next
We review what you send and decide the right remedy. That may be a repair, replacement, refund or another suitable solution.
Your refund
How refunds
work.
Return received
The approved return arrives with us.
Product checked
We inspect the product and its condition.
Refund arranged
If approved, the refund usually goes back to the original payment method.
Return postage
For an accepted change-of-mind return, you may need to pay the cost of sending the item back.
Faulty or incorrect items
Contact us before returning a faulty, damaged or incorrect item so we can set the return arrangements.
Exchanges
Exchanges may be possible depending on the product and stock. Because pieces are made to order, a replacement can need a new production period.
Quick answers
Returns
FAQs.
How long do I have to return an item?
You have 14 days from the date you receive the order to request an eligible return.
Can I return an unused knife or axe?
An unused item may be eligible if it meets the conditions and you ask within 14 days. Contact us before you post it.
Can I return a custom or made-to-order piece?
Often not for change of mind, because it was produced for you. Faulty, damaged or incorrect goods still have the rights the law gives you.
What if my order arrives damaged?
Contact us quickly with the order number and clear photos of the product and packaging.
How long do refunds take?
After an approved return is received and inspected, the refund usually goes to the original payment method. Your bank or card firm may add their own delay.
Can I return a sharpened or modified item?
Modified, sharpened, altered or damaged products may not qualify for a change-of-mind return. Statutory rights still apply.
Should I send the item back before emailing?
No. Contact Alfa Cutlery first. We will review the request and send return instructions.
Need help with your order?
Send the order number
and what happened.
Have your order number ready when you write to us.
Refunds & Returns · Last reviewed September 2026.
