Contact Us
Alfa Cutlery customer support
Contact Alfa Cutlery for orders, shipping and custom knives.
Email the team about an order status, a handmade Damascus knife, an axe, shipping times, a return, or a custom-made piece. We support customers from Halifax in the UK and Texas in the USA. Production is in Wazirabad, Pakistan.
01 — Contact form
What can we
help with?
Choose a topic so the right person sees your note. Include an order number if you already bought a knife or axe.
02 — Locations
Wazirabad, Halifax
and Texas.
Knives and axes are forged to order in Wazirabad. Customer support for Britain runs from Halifax. US customers are supported from Texas. Read our story for how an order moves from forge to door.
03 — Customer care
Shipping times
and returns.
Most answers sit on the policy pages. Open those first if you only need lead times or the 14-day return window.
Shipping policy
Made-to-order production is 7–12 business days. Shipping after dispatch is about 7–10 business days. Typical total is 14–22 days to the UK or US.
View shipping policy →Returns and refunds
Request an eligible return within 14 days of delivery. Custom-made pieces follow the returns policy.
View returns policy →04 — FAQ
Before you email
Alfa Cutlery.
How long does an Alfa Cutlery order take?
Every piece is made to order. Production usually takes 7–12 business days. After dispatch, shipping usually takes 7–10 business days. Most UK and US customers receive the knife or axe in 14–22 days.
How do I request a custom knife?
Use the form topic “Custom / made-to-order”, or go to the custom order page. Describe blade type, length, steel and handle. Email photos or drawings to info@alfacutlery.com if you have them.
How do I ask about an existing order?
Email info@alfacutlery.com and put the order number in the subject line. That is the fastest way for Halifax or Texas support to find the order.
What is the Alfa Cutlery return period?
You can request an eligible return within 14 days of receiving the parcel. Read the returns and refunds policy before sending an item back.
Where is Alfa Cutlery based?
Blades are forged in Wazirabad, Pakistan. The brand has offices in Halifax, United Kingdom and Texas, United States, and ships to customers in those markets and beyond.
Alfa Cutlery
Need a handmade
knife or axe?
Order help, product questions and custom requests go to the same inbox.
info@alfacutlery.com